WHEN CAN I CHECK IN?
We offer contactless check-in anytime after 4pm. Check-out is 12pm (though you might want to be at the Phoenicia Diner a little earlier).

HOW LONG CAN I STAY?
You’ll need at least two nights to get to know the area - and we require it for our stays. On holiday weekends it’s a minimum three nights.

WHEN DO I PAY?
We’ll charge 50% of the total at time of booking to secure your stay at Norsdale. All rates are subject to applicable state and local taxes.

I NEED TO CANCEL, NOW WHAT?
The sooner you let us know the better:

• Full refund for cancellations made within 48 hours of booking.

• If a cancellation is made 30 days prior to the date of arrival, a 50% deposit will be charged.

• Cancellations made within 30 days of arrival will have the full stay charged. This applies to no-shows too.

If you need to cancel, drop us a line at hi@norsdale.com

PETS
This was the hardest line to write on this whole website. We love dogs, but unfortunately Norsdale is a dog-free property.

If this policy is violated, there is a $395 per night fine to cover additional cleaning costs.

WHAT ARE YOUR COVID-19 POLICIES?
We only allow one booking at a time at Norsdale; you’ll have the place to yourself. And we take COVID-19 prevention and cleaning seriously. Norsdale is vacant and ventilated for at least 24 hours between bookings. Our cleaning team dusts, mops, wipes, sanitizes and disinfects, and regularly updates protocols according to the latest CDC guidelines.

BITS AND PIECES
Please note we do not offer daily housekeeping, Norsdale will be clean upon check in, but upkeep is your responsibility during your stay. Should you like to add cleaning we are happy to help schedule a cleaning for an additional cost.

We offer all our guests a smoke free environment. If you do want to light up, do it outside, and away from the buildings. We’ll charge a $395 cleaning fee for smoking (and vaping) inside.

We are not responsible for any personal items that may be lost, damaged or stolen.

We’ve furnished Norsdale with items that spark joy. Please leave them so they can bring enjoyment for others too. Damaged or missing items will be charged to the credit card on file.

EVENTS
Norsdale is a place for people to come together. While we want you to have a great time, please consider our neighbors and keep noise under control after dark.

We don’t allow events at Norsdale, and capacity of the property is capped at 18 guests.

WHAT WILL I FIND AT NORSDALE?
In the yard:

• Hot tub / jacuzzi

• Fire pit

• Deck for entertaining, market umbrella

• Grill

• Paella burner and pan

• Outdoor dining for 18

• Lawn games: croquet, ladder golf, cornhole, frisbee, lawn dice, tetherball

• 10 acres of Catskills’ wilderness

In the home:

• 5 bedrooms (King, Queen, Queen, Full, 2 x Twin beds)

• 2 full bathrooms, upstairs with bathtub

• Powerful mesh wifi network

• Central air conditioning and heating

• Working fire place

• Refrigerator (and second drinks fridge in the basement)

• Electric oven and cooktop

• Coffee makers: Nespresso and drip

• Appliances: microwave, toaster, blender, crockpot, popcorn maker

• Dinnerware for 18 hungry people

• Smart TVs with complimentary Netflix and Hulu

• Crosley record player

• Washer-dryer

• Clothing steamer

• Ironing board

• Ping pong table

• Board and card games

• Smart keyless entry

• Parking for up to 5 cars

In the motel:

• 4 king bedrooms with private ensuite

• Powerful mesh wifi network

• Central air conditioning and heating

• Nespresso machine

• Smart TVs with complimentary Netflix and Hulu

• Smart keyless entry

• Parking for 4 cars

USING THE HOT TUB / JACUZZI
There’s no cute lifeguard; use the hot tub at your own risk:

• No glass in the hot tub, we provide plastic for your apres-ski time

• The tub fits 7 adults. Any more is crowded. Please just take our word for it.

• We don’t recommend using the tub alone, and all children under the age of 16 must be accompanied by an adult

• Using the hot tub while under the influence of alcohol or drugs is dangerous.

ANYTHING ELSE?
The Catskills is one of New York State’s most incredible wilderness areas. But it’s wild. Exercise caution in the outdoors, be careful around wildlife, fire and grills. Norsdale will not be held responsible for injury on the property or power losses caused by mother nature.